We offer free shipping on orders over $100, as long as they meet the specified conditions. You can learn more in our Shipping Policy.

Yes. We offer shipping options to almost every country in the world! However, our store www.balvi.us is for the North American market only. For other countries, please visit www.balvi.com.

Our shipping prices are calculated real-time based on package dimensions, weight, distance traveled and requested delivery service/speed. Unfortunately, postage isn't cheap as we are a small company and do not get the rates of huge corporations. We ship everything from our location in Maryland and postage is "zone based" (the further away, the more expensive it is). We do our best to keep our shipping prices low as we are incredibly thankful for our customer's support.

You can see further details on shipping in our Shipping Policy.

Bummer! We're so sorry to hear that. We'll do our best to get a replacement(s) sent ASAP. To help us file a claim with the Shipping Provider we ask that you please contact us. We will ask you for some photos of the damaged goods, and if you still have the outer box, photos of that too would be much appreciated.

Please note, we are not responsible for any damage or lost packages sent to a forwarding company.

To update your shipping address, login into your online account and proceed to the Edit Address option. Once an order has been placed, it is very difficult for us to update the address for that package, so please double-check address details before submitting an order.

If an order was placed and an incorrect address was used, please notify us immediately. We'll do our best to intercept the package, but there is no guarantee. Once your package is in the hands of the shipping service, we are unable to alter the address for you.

To track an order simply login to your online account and click the order you'd like to track. From there you will see a link to the shipping provider (UPS) tracking portal. You will also receive a confirmation email once your order is shipped with the necessary links for tracking. If you don't see this, we recommend checking your spam folder.

Discount Codes can be redeemed on the checkout page just above the itemized report of the order. Enter the Discount Code and hit 'Apply'. The order total will automatically update.

Please note that Discount Codes do not count towards Shipping, and some Discount Codes received via email promotions may have an expiration date.