Hey! How can we help?
Please use this form to contact us, and we’ll get back to you as soon as possible.
Our customer service is available Monday to Friday: 9am-5pm CET. The average answer time is within 48 hours.
We also suggest checking our FAQ page, which we often update with common questions.
Policies
Warranty
We're committed to your ultimate satisfaction. If you're not happy with our service, let us know and we'll do whatever we can to make you Smile.
Shipping Details
We offer a variety of shipping options based on budget and speed of delivery.
Shipping Policy
Refund Policy
Not satisfied with your purchase? Please contact us to explain your case.
Follow us @balvigifts
If you see a product you can't find on the web, we're sorry! This is because it is not currently available for the US market.